Privacy Policy


This privacy policy sets out how Sonria Dental Clinic Limited uses and protects any information that you give when you use this website.

The Practice is committed to complying with the Data Protection Act 1998, the General Data Protection Regulation (GDPR), and other standards.

The Practice only keeps relevant information about employees for the purposes of employment, and about patients to provide them with safe and appropriate dental care.

The person responsible for Data Protection is the Practice Manager: Ms Adriana Osorio

Our legal basis for processing data is:

  • Consent
  • Processing is necessary for the performance of our care for patients
  • The health care data we process is called special data, our legal basis for processing it is:

“9(2)(h) – Processing is necessary for the purposes of preventative or occupational medicine, for assessing the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or management of health or social care systems and services on the basis of Union or Member State law or a contract with a health professional.”

Hard copy and computerised records are stored, reviewed and updated securely and confidentially. Records are destroyed when no longer required. Confidential information is only seen by personnel who need to see it and the team are trained on our policies and procedures to keep patient information confidential.

To facilitate patients’ health care, the personal information may be disclosed to a dentist, doctor, health care professional, hospital, NHS authorities, HMRC, or private dental schemes of which the patient is a member. In all cases only relevant data is shared. In very limited cases, such as for identification purposes, or if required by law, information may have to be shared with a party not involved in the patient’s health care. In all other cases, information is never disclosed to such a third party without the patient’s written authority.

All confidential information is sent via secure methods. Electronic communications and stored data are encrypted. All computerised clinical records are backed up and encrypted copies are kept off-site. No information or comments about patients are posted on social networking or blogging sites. Criminal record check information is kept securely in a lockable, non-portable storage cabinet with access strictly controlled and limited to persons who need to have access to this information in the course of their duties.

Data Breach

The Practice has appropriate procedures to ensure personal data breaches are detected, reported and investigated effectively, including procedures to assess and then report any breaches to the Information Commissioner’s Office where the individual is likely to suffer some form of damage, e.g., through identity theft or confidentiality breach.

The Practice will report serious data breaches to the ICO within 24 hours of becoming aware of the essential facts. The Practice will keep a log of all personal data breaches and record the basic facts, effects of the breach and remedial action taken.

Subject Access Requests

Patients and team members can have access to view the original of their records free of charge. Copies of patient or team member records are provided following a written request to the Practice Manager, Ms Adriana Osorio. The requested copies will be provided within 40 days on receipt of request.

An employee or a patient may challenge information held on record and, following investigation, should the information be inaccurate the Practice will correct the records and inform person of the change in writing.

When the request for information is about the personal data of a child, the Practice will consider if the child is mature enough to understand their rights. If they do, then the Practice will consider responding directly to the child rather than the parent. If it is decided that the child is not mature enough to understand their rights, and there is some doubt about parental responsibility, proof of identity and evidence of parental responsibility will be requested. The Practice will update its privacy notice to ensure its gives information in a language that can be understood by a child on any processing of children’s personal data.

When the Practice receives a third-party request for information on someone else’s behalf (e.g., from a solicitor) evidence of their permission will be requested; this could be a written authority to make a request or a power of attorney.

When the Practice receives a third-party request for information for a patient who lacks the mental capacity to manage their affairs, the Practice will ask to see evidence of a Lasting Power of Attorney or the evidence of appointment by:

  • The Court of Protection in England & Wales;
  • The Sheriff Court in Scotland; and
  • The High Court (Office of Care and Protection) in Northern Ireland

This policy should be read in conjunction with the Confidentiality Policy (M 233-CON), and the Information Governance Procedure (M 217).

Consent for Marketing

When we obtain consent for marketing such as by email, this consent is specific, granular, clear, prominent, opt-in, documented and easily withdrawn. We have a system used to record consent and implement appropriate mechanisms in order to ensure an effective audit trail.

Please visit our ‘Reconnect with us‘ page to update your marketing preferences.

Collected Information

Our website may collect personal information through the quote form. By completing it you accept the terms and conditions of use of our website. We may collect information such as: name, contact information, telephone number and location. Likewise, when necessary, specific information may be required to process a purchase, make a delivery or billing.

Use of collected information

Our website uses the information in order to provide the best possible service, particularly to maintain a register of users and to improve our products and services. It is possible that emails will be sent periodically through our site with special offers, new products and other advertising information that we consider relevant to you or that may provide you with some benefit, these emails will be sent to the address you provide and may be cancelled. anytime.

Sonria Dental Clinic Limited is highly committed to fulfilling the commitment to keep your information secure. We use the most advanced systems and constantly update them to ensure that there is no unauthorized access.


– Sonria Dental Clinic Limited – Tel: +44 2072241402 Email:

A cookie refers to a file that is sent in order to request permission to be stored on your computer, by accepting said file it is created and the cookie then serves to have information regarding web traffic, and also facilitates future visits to a web recurrent. Another function that cookies have is that with them the websites can recognize you individually and therefore provide you with the best personalized service.

Our website uses cookies to be able to identify the pages that are visited and their frequency. This information is used only for statistical analysis. You can delete cookies at any time from your computer. However, cookies help to provide a better service on websites. You do not give access to information from your computer or from you, unless you want it to, and provide it directly. You can accept or deny the use of cookies, however, most browsers automatically accept cookies as it serves to have a better web service. You can also change your computer settings to decline cookies. If they are declined, you may not be able to use some of our services.

Links to Third Parties

This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our page, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms or privacy or the protection of your data on those other third-party sites. These sites are subject to their own privacy policies, so it is recommended that you consult them to confirm that you agree with them.

Intellectual property: All content is the exclusive property of Sonria Dental Clinic Limited or, in some cases, of third parties who have authorized Sonria Dental Clinic Limited for its use and/or exploitation. Any unauthorized use of the contents will be taken as a violation of the Terms and Conditions.

Control of your personal information

At any time, you can restrict the collection or use of personal information that is provided to our website. Our company will not sell, assign or distribute the personal information that is collected without your consent, unless required by a judge with a court order.

We reserve the right to change the terms of this Privacy Policy at any time.

– Sonria Dental Clinic Limited – Tel: +44 2072241402 Email:

Deleting Personal Data


Our procedures for deleting personal data in electronic or paper format are detailed in the Record Management Policy (M 233-REM). If not related to necessary clinical or employment records we will delete personal data.