Welcome to the SONRIA.CO.UK terms and conditions. These terms and conditions apply to all services ordered from SONRIA.CO.UK. Please read through this page carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below.

We may change these terms and conditions from time to time without notice to you. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order. Changes will, however, apply to any subsequent orders received.

Before placing an order, if you have any queries relating to these terms and conditions, please contact us on info@sonria.co.uk.


Depending on the particular functionality of our Site at any time, you may or may not need to Register. Nevertheless, you must Register in order to make a purchase. If you are aged 18 years old or over, you may create an account and become a registered user of SONRIA.CO.UK. This is so that we can provide you with access to print your E-Receipt, view past purchases, and modify your preferences. You Register with us so you don’t have to re-enter your information every time you buy something.

To Register you need to supply us with your full name, postcode, email address, and possibly some other personal information. You will also need to supply us with a password. You must keep the password confidential and immediately notify us if any unauthorised third party becomes aware of that password. You should also notify us if there is any unauthorised use of your email address or any breach of security known to you.

Please note that you are entirely responsible if you do not maintain the confidentiality of your password. In the event that a person to whom your password is disclosed to uses (and/or transacts via) our Services and Site, you agree that we are not responsible or liable.


SONRIA.CO.UK may provide Account holders and visitors to the Site various opportunities to submit services reviews, opinions, advice, ratings, and/or survey responses. You may be required to have an Account to submit User Content.

You agree and acknowledge that User Content is public. Any person may read your User Content without your knowledge. We encourage users not include any additional personal information in your User Content unless you wish for it to be publicly disclosed. We are not responsible for the use or disclosure of any information that you disclose in connection with User Content.

It may be possible to modify or remove the User Content you submit or post through your Account. Sonria cannot guarantee that the User Content you modify or remove will be modified or removed from the Site or that the User Content will cease to appear on the Internet, in search engines, social media websites, or in any other form, media or technology.


When you place an order on our website we shall email you an order confirmation email. Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the ‘PLACE ORDER’ button.

Any discounts triggered by the entry of a valid promotional code will be applied to your basket prior to checkout. The discount will also be detailed on the paid invoice you will receive in your confirmation email.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

  • Our inability to obtain authorisation of payment
  • The identification of an error within the product information, including price or promotion
  • If we suspect any fraudulent activity

We continually update our website. From time to time our practice may run special promotions (which may not be available on our website) or we may offer special discounts online that are not available in our practice.


We accept various forms of payments, including American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo, and PayPal.

Please see www.paypal.com for information on PayPal payments.

Further Information For Overseas Customers

We charge you for your purchase in Pounds Sterling. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer’s credit or debit card company.

Credit Card Validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.


Promotional Codes

To redeem a discount, you must provide a valid promotional code prior to placing your order online. We reserve the right to terminate any discount without notice. Discounts are non-transferable, and may only be used online.

Student Discount Online

Students may show us a valid Student Card at our practice, and will receive a discount code in exchange. To redeem your discount online, you can log in to your account and place the code in the basket prior to check out. Discount is not available on giftcards. We reserve the right to terminate this discount without notice. Discount is non-transferable.

Student Discount Instore

Students can receive discounts with any valid student card. To redeem the discount please show a valid student card prior payment at reception. Discount is not available on giftcards. We reserve the right to terminate this discount without notice. We reserve the right to not accept a student ID that we deem invalid or fraudulent.


Booking Your Appointment

You are responsible for booking your appointment(s). In order to do so, please call the practice on +44 (0)20 7224 1402 or email info@sonria.co.uk with your name, treatment, e-receipt number, and date/time preferences. We will do our best to create your appointment to your preference.

We are open Monday to Friday from 08:30 to 18:00 and Saturday from 08:30 to 13:30. We are closed on Sundays.


In order to provide a professional service and to avoid disruptions at our clinic from no-show and/or short notice cancellations, we operate a strict 48-hour cancellation policy for appointments up to an hour long, and 72 hours for appointments longer than an hour.

If you cannot attend your appointment, please give us written notice, either via post or electronically. No-show appointments or cancellations less than 48/72 hours prior an appointment can incur a non-refundable charge of £60.00. In exceptional circumstance, we can waiver the no-show or late-cancellation charge.


What Information Do We Collect?

We ask for your name, telephone number, home address, email address and age upon creating an account. When a purchase is made on our site, in addition to the above, we also ask for your billing address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.

What The Data Will Be Used For?

Your data will enable the fulfillment of your order, to notify you about important functionality changes and for survey purposes to improve our website and services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Sonria.

If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

  • All email messages and email newsletters will contain information on how you can unsubscribe; or
  • Send an email to info@sonria.co.uk writing “unsubscribe” in the subject heading; or
  • Write to us at: Sonria, 25 Devonshire Place, London, W1G 6JD

In assessing your request for services, we may use your information for the purposes of the prevention and detection of fraud.

What Information Do We Share With Others?

We may contract with other companies to provide certain services, including credit card processing, name and address verification, email distribution, and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Sonria.


We use Cookies, a small data file that is stored by your Web browser on your computer to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalise your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

Links To Third-Parties Sites

In an attempt to provide you with increased value, we may include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.