Refund and Cancellation policy
Sonria Dental Clinic accepts cash or credit/debit cards (MasterCard, Maestro, Visa, Visa Electron, American Express). Payments on-line will be through Paypal.
We also offer credit facilities through Tabeo financial services www.tabeo.co.uk
Change of Details
You must inform Sonria Dental Clinic immediately of any changes to your contact details. Failure to do so will mean that we are not able to provide you with essential information and updates.
All patients of Sonria Dental Clinic are required to read and sign our terms and conditions which form part of our cancellation policy.
Our terms and conditions state:
- 48 hours notice is required to cancel any appointment at Sonria Dental Clinic either by email, phone or in person.
- Patients are to pay all fees when they become due.
- If an appointment is not kept a minimum cancellation fee of £60/hour will be charged. If 3 or more appointments are failed, or cancelled late, we reserve the right to no longer see the patient.
Cancellation of Courses of Treatment by Sonria Dental Clinic
If, for any reason, a course of treatment is cancelled, then Sonria will make every reasonable effort to give the patient as much notice as possible. Sonria Dental Clinic’s maximum liability will be limited to a refund of the advance payment fee ONLY. Refunds will be made by the method in which the treatment booking was paid. Sonria Dental Clinic will not accept liability for any additional costs or losses incurred by a patient or organisations, which are claimed to have arisen through treatment cancellation. Sonria Dental Clinic reserves the right to vary arrangements for the delivery of a treatment plan and in such cases will make reasonable efforts to inform patients in advance.
Cancellation by the Patient
You may cancel a course of treatment for which you have booked an appointment, and be fully refunded all fees for treatment not yet performed, provided you give Sonria Dental Clinic a minimum of 48 hours prior notice.
If 48 hours prior notice is not received, Sonria Dental Clinic reserves the right to withhold a proportionate amount of money, based upon the length of the appointment, to cover overheads.
Sonria Dental Clinic will refund the money to patients who wish to discontinue treatment at any time. A notice period of 14 days is required upon which they will be eligible for a refund of any amount paid for treatment that they did not receive.
If a patient is receiving any treatment that involves laboratory work and initial work has been carried out i.e., if the patient is having crowns/bridges or a denture made, and the work has already been started or completed by the laboratory, a proportion of the fee taken on the preparation appointment will be kept to cover the cost of the laboratory invoice. Should zero fee have been taken on the preparation appointment, the patient shall liable for the lab fee incurred in full. Smart Dental shall provide the lab invoice for reference.
If you have paid and booked a consultation (£60.00) and services have not yet been provided, we shall refund the transaction paid by the method of which the original payment was made, within 72 hours.
Customers can request a full refund within 14 calendar days of receiving a purchase confirmation e-mail.
If you are requesting a refund on a discounted service, or a multi-buy discount offer (for example ‘buy 6 for the price of 5’), you will be refunded the full price of that item less the total discount given to the offer. If you return all items purchased with the multi-buy discount, you will be refunded with the full multi-buy value.
To exercise your right to cancel, please email firstname.lastname@example.org with your full name, order reference number, and service purchased. You will be refunded to your original method of payment within 14 calendar days of our receipted of the cancelled purchase.
In the case that you are not completely satisfied with the service you have received, or the ultimate result of your treatment, please e-mail email@example.com. We will investigate the matter and liaise with you directly. Refunds are on a case-by-case basis, and the outcome shall be communicated in writing to you within 28 calendar days.
If you need to cancel your appointment, we require 48 hours’ notice. We ask for all cancellations to be made by email, phone call or in person. A voice message, should the practice be closed, is also acceptable.
Address: 25 Devonshire Place, London W1G 6JD.
If at any stage you are not satisfied with our response you may contact the Dental Complaints Service