Customers can request a full refund within within 14 calendar days of receiving your purchase confirmation e-mail. After that, all sales are final and reimbursements can be made as credits to your account. This right does not apply to orders for services that have already been consumed.

If you are requesting a refund on a discounted service, or a multi-buy discount offer (for example ‘buy 6 for the price of 5’), you will beb refunded the full price of that item less the total discount given to the offer. If you return all items purchased with the multi-buy discount, you will be refunded with the full multi-buy value.

To exercise your right to cancel, please email with your full name, order reference number, and service purchased. You will be refunded to your original method of payment within 14 calendar days of our receipted of the cancelled purchase.

In the case that you are not completely satisfied with the service you have received, or the ultimate result of your treatment, please e-mail We will investigate the matter and liaise with you directly. Refunds are on a case-by-case basis, and the outcome shall be communicated in writing to you within 28 calendar days.

If at any stage you are not satisfied with our response you may contact the Dental Complaints Service.