Appointment Deposit

£30.00

At Sonria, we take a deposit when you book an appointment. This will be deducted from your bill for the relevant treatment at your next visit.

Of course, we understand that things sometimes come up and that you may need to make changes to your appointment. We will always be as flexible as possible with our patients – that’s why the deposit will be refunded if you subsequently cancel the appointment with more than two working days notice. If the cancellation is less than two working days, or you do not attend the appointment your deposit will be forfeited.

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Description

Providing you give notice of cancellation or postponement/amendment no later than these deadlines, your deposit can be refunded to you on request. If you do not request refund of your deposit, it will be held on your account and you may use these funds against the cost of future treatment.

This may sound strict, but quite simply if you cancel with less than 48 hours’ notice, it is very difficult for us to rebook your appointment slot(s), which means that we are unlikely to treat another patient in your place. This means that our team will not be treating any patients, but we’ll still have to pay our staff members and all of our running costs.

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